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The issue was marked as resolved following the player’s confirmation of receiving the winnings. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.
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Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. We perform checks on reviews See how their reviews and ratings are sourced, scored, and moderated.
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